Member Support Specialist

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Branch was founded with a mission to restore insurance back to its original intent - a force for communal good. 

As a fast-growing startup, Branch is in need of passionate, hardworking, and tech-savvy individuals to assist with business growth and development at every level of the company. Branch is searching for talented individuals from diverse backgrounds to shape the future of Branch through meaningful and engaging opportunities.

As we like to say around here: we’re getting back to getting each other’s back. And it all starts with a totally reimagined way to sell home and auto insurance. 

There’s a lot of work to do - that’s where you come in.

About the Member Support Specialist role

Establishing and maintaining a sense of community for Branch’s members is paramount. Each interaction that members have with Branch should be held to the highest standards resulting in a positive resolution for all inquiries and needs. The Member Support Specialist is the most consistent touchpoint for Branch’s memberele and is the standard bearer for our mission of creating and building community-based insurance. 

Someone who:

• Possesses a Property and Casualty Insurance license
• Is passionate about taking ownership, solving problems independently, and getting results
• Is tech savvy, detail-oriented, organized, and flexible
• Is curious, thoughtful, and can think through and address various problems in parallel
• Loves connecting with people and has a solid track record of strong relationships
• Is able to wear multiple hats and is a master multi-tasker

Branch’s Member Support Specialists are primarily focused on interacting with existing members to provide information in response to inquiries about products and services, as well as to handle and resolve complaints.

Responsibilities of the Member Support Specialist Role

• Provide easy and low effort policy servicing experience to members via inbound and outbound phone calls, chat, and email
• Understand our member needs to ensure they have proper protection and present additional options to fill coverage gaps as applicable
• Serve as a billing expert and help make the process effortless for the member
• Keep detailed records of all member interactions
• Serve as first level underwriting for all written policies
• Continually provide feedback to the rest of the Branch team to make our member experience better
• Be the face of Branch to our members. Know them, meet them where they are, be attentive to their needs, and do what’s necessary to help them.

About You

• Current Property & Casualty license required
• 1-3 years previous Customer Service experience required
• Advanced ability to multi-task within Google products, remote collaboration tools, quote / bind platforms

Why Branch is a great place to work!

• Mission driven: Insurance is routed in community. We believe it is a noble product and profession.
• Top rated culture: Branch is an incredible place to work. With a 5.0 star rating and 100% CEO approval on Glassdoor, people love working at Branch.
• Work from anywhere: Branch allows flexible work from anywhere, so you can build work into your life on your own terms.
• Benefits that prioritize the whole you: Our benefits program prioritizes your financial, physical, and emotional well-being, including full health and dental, $150/month HSA contribution, life insurance, 401k matching, paid time off, paid parental leave, a stipend to furnish your home office and even reimbursement to take vacation!
• Stock options: Branch is a fast-growing, venture-backed company with an exciting opportunity for all sales agents to participate financially in the growth of the business through our stock option program

Please reach out to careers@ourbranch.com with any questions.

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