Branch’s claims process

What to expect when you file a claim

You got in a fender bender. Your home was impacted by a storm. Claims are unexpected, and it’s why Branch exists—to have our members’ backs in the moment they need it most. Here’s what you can expect when you have a claim.

  1. File a claim: When an accident occurs, the best way to file a claim is through our website or our app. You can visit or download the Branch insurance app from your app store to get your claims process started.

  2. Receive confirmation email: Watch your inbox. When your claim is submitted, you’ll receive an email from us confirming we have indeed received your claim, and we’re working on it.

  3. Branch assigns a claims representative: When Branch receives your claim, we assign a claims professional to your claim. Though it depends on the complexity of your claim, we try to keep you with the same rep throughout your process—unlike other insurance companies.

  4. Your representative evaluates: Your assigned rep will assess the details of your claim as well as your policy coverage to find the best way to move forward.

  5. Meet your claims rep: Your claims professional will reach out to you—the member—and anyone else involved in the incident. 

  6. Branch handles it: The Branch claims team fulfills the promise we made when you bought a policy with us. Your claims rep will communicate throughout to guide you through each step of the process to resolve your claim fairly, kindly, and efficiently.

We know claims are stressful, which is why we think about them differently, and why Branch was built to be member-focused.

Visit the claims tab on our website or download the Branch insurance app to file a claim. We’re always here to help.